Terms of Service

Last updated 17 September 2026

Application

These terms apply when you request a quote from Rodent Controller VIC or book rodent treatment, exclusion, dead rodent removal or a commercial program anywhere in Victoria.

Your Australian Consumer Law rights sit above anything written here.

Prices and quotes

Prices on this website are shown as "from" figures. Your final price depends on the building size, the species and the amount of sealing chosen.

• A quote is given in writing before work starts
• Quotes reflect your description plus our findings at the property
• Any extra work is explained and approved by you first
• No deposit is needed to book a home job
• All prices include GST

Inspection fee

An inspection with a written report is from $129. When treatment is booked from that inspection, the inspection amount is credited against it.

Bookings

Visits are available 7 days, subject to availability. Arrival times are approximate and we call if we are delayed.

Please give as much notice as you can if you need to reschedule or cancel.

Stations and your responsibilities

So treatment works as intended, please:

• Tell us beforehand about children, pets, livestock and any health concerns in the household
• Leave stations where they are placed and do not open, move or refill them
• Provide access to the ceiling space, subfloor and outbuildings as agreed
• Keep food stored securely and follow the advice in your report

Bait is only placed inside locked, tamper-resistant stations, using registered products as the label directs.

Odour after treatment

With any baiting, a rodent may die somewhere out of reach, such as a wall cavity. Removal of a dead rodent is available from $149. Repairing plaster after wall access is not included.

Sealing warranty

Gaps we seal are covered by a 12-month written warranty. If rodents use one of those gaps during that time, we repair it at no charge.

The warranty excludes treatment only visits, gaps created later by renovations, storms or other trades, and gaps you decided not to seal. Those can be quoted separately.

Business programs

Commercial programs are set out in writing, including station numbers, service frequency and the price per visit.

Paying

Home jobs are paid when the work is complete. We accept bank transfer, card and cash.

Our responsibility

Work is done with due care and skill, and statutory consumer guarantees still apply in full.

To the degree permitted by law, rodent damage that happened before our visit is not our liability, or for problems arising where our advice or label directions are not followed.

Questions

Questions about these terms or a job can be sent to info@rodentcontrollervic.com.au or raised by calling 0435 073 966.

Changes to these terms

These terms may change. The version published on this website at the time of booking applies to your job.