Privacy Policy

Last updated 17 September 2026

About this policy

This policy sets out how Rodent Controller VIC treats the personal details it receives online, over the phone, in emails and on rodent control visits.

In this policy, Rodent Controller VIC is referred to as we or us. Privacy questions can be sent to info@rodentcontrollervic.com.au.

Information we collect

When you use our quote form we ask for:

• The rodent service you are after
• Name, contact number, email and your town or postcode
• A description of what you have noticed at the property
• The page of this website you sent the form from

On a visit we may also record the address, access to the ceiling space or subfloor, whether pets or children live there, station positions, photos of gaps and the work done. We never ask for card details through this website.

Why we use it

Your information helps us:

• Call you back with a price
• Book and complete treatment, sealing or removal
• Keep station and sealing records for your warranty
• Respond to questions and complaints
• Meet legal record keeping obligations

Any other use needs your agreement first, except where legislation allows it.

Marketing

Your information is never sold or hand it to marketing companies. Reminder messages are only sent if you ask for them, and each one tells you how to stop them.

Who sees it

Your information is shared only with those needed to deliver your job:

• The specialist who visits your property
• Hosting, email and form software providers
• Government bodies where the law requires it

Some providers may hold data outside Australia. We choose providers with reasonable security measures.

Cookies and logs

This website uses essential cookies and routine server logs to run securely and quickly. Logs can include an IP address, browser type and pages visited.

If we add analytics or advertising cookies, this policy will be updated first. Browser settings let you remove or refuse cookies.

Keeping it safe

Reasonable safeguards are in place against loss, misuse or unwanted access, and access is limited to the staff involved.

Records are held for as long as they serve a purpose, such as the 12-month warranty, then deleted or de-identified.

Access and correction

For a copy of your details or a correction, email info@rodentcontrollervic.com.au. Replies are usually sent within 30 days.

Complaints

Put a privacy complaint to us in writing and a written response will follow. Still unresolved? The Australian privacy regulator, the OAIC, accepts complaints through oaic.gov.au.

Changes

We revise this policy occasionally. Check the updated date shown above.